The Special Sauce
Monsoon’s staff has been deeply immersed in eCommerce since its inception. (No, really- our co-founders built one of the world’s first online commerce systems way back in 1993, before Amazon.com existed!) We intimately understand the demands and daily challenges of running a fast-paced, high volume eCommerce business and take it upon ourselves to stay on top of changes in individual marketplaces and the industry as a whole, so that you can focus on delivering the best possible products and service to your customers.
When you become a Monsoon user, we treat your business as if it is our own. That’s the Monsoon Advantage.
How We Provide Value
Account Management
As your business grows, you’ll benefit from having an experienced account manager regularly review and help you modify your strategies. Our visibility into hundreds of different strategies allows us to identify opportunities for fine-tuning and improving your approach. We know that your business is unique, and we individualize our recommendations to meet your specific needs.
Software Implementation
Your success is paramount. We work closely with you and your team to define a custom implementation plan so you’ll know exactly what you’re getting, how the process will work and how to get the best performance out of your new system. And if we discover in the sales process that Monsoon is not a good fit for your needs, we’ll be the first to tell you.
World Class Support
Our support team members have set the standard for customer service in the industry with quick response times and an excellent customer satisfaction rating. Whether it is explaining how to most effectively use a feature of our software, or troubleshooting a problem you’ve never encountered before, you can count on our team to roll up our sleeves and get you quickly to a resolution.
Ecosystem
The Monsoon software integrates with major US and international online marketplaces, offerings from several shipping, logistics, warehouse management and payment platforms to make your experience using our software as seamless as possible.
The Monsoon Advantage for physical stores and storefront
Selling on Amazon, eBay, and other marketplaces doesn’t have to be a labor intensive chore. With Monsoon, you scan an item’s barcode and that item is automatically listed for sale on your markets. Rather than discounting your products in your retail location to clear out inventory, Monsoon makes it easy to sell those same products online.
“It took a tremendous amount of time to list each individual item. Any profits generated through sales were chewed up by labor, we knew that by continuing to do things manually, we severely limited our growth potential.”
The Monsoon advantage for media sellers
“We took Half Price Books online more than eight years ago … Monsoon Commerce has kept our operations and order fulfillment covered ever since. We’ve been able to sync our 120 store locations, online platforms and warehouse accounts and turn them into one seamless entity.”
Do you sell books, DVDs or other media? Our platform provides additional tools and marketplaces that were purpose-built to make it very easy for you to manage your media inventory and keep your pricing competitive. More books and media sellers choose our platform than anyone else for selling on marketplaces such as Amazon, eBay, Alibris, AbeBooks and others.
The Monsoon advantage for online & mutli-channel retailers
Monsoon Marketplace is your secret weapon to increasing sales and profitability on eCommerce marketplaces like Amazon and eBay. From automatic, dynamic re-pricing to inventory management tools, Monsoon Marketplace puts you in control of marketplace selling and eliminates tedious manual workflows.
“The leverage Monsoon gives you with the dynamic pricing engine pays for itself multiple times over…. if you make a sale in one area, it pretty much clears that inventory from every marketplace within minutes. Inventory problems kind of evaporated overnight.”