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Advantage
Monsoon’s staff has been deeply immersed in eCommerce since its inception. (No, really- our co-founders built one of the world’s first online commerce systems way back in 1993, before Amazon.com existed!) We intimately understand the demands and daily challenges of running a fast-paced, high volume eCommerce business and take it upon ourselves to stay on top of changes in individual marketplaces and the industry as a whole, so that you can focus on delivering the best possible products and service to your customers.
When you become a Monsoon user, we treat your business as if it is our own. That’s the Monsoon Advantage.
As your business grows, you’ll benefit from having an experienced account manager regularly review and help you modify your strategies. Our visibility into hundreds of different strategies allows us to identify opportunities for fine-tuning and improving your approach. We know that your business is unique, and we individualize our recommendations to meet your specific needs.
Your success is paramount. We work closely with you and your team to define a custom implementation plan to ensure the Monsoon system is compatible with your other business systems and tools, and we will teach you how to get the best performance out of your new system. And if we discover in the sales process that Monsoon is not a good fit for your needs, we’ll be the first to tell you
Our support team members have set the standard for customer service in the industry with quick response times and an excellent customer satisfaction rating. Whether it is explaining how to most effectively use a feature of our software, or troubleshooting a problem you’ve never encountered before, you can count on our team to roll up our sleeves and get you quickly to a resolution.
The Monsoon software integrates with 19 major US and international online marketplaces, as well as offerings from several shipping providers to make your experience using our software as seamless as possible.
Let Monsoon handle the complexities of e-commerce, so you can shine where it counts.