With over two decades of serving retailers in the eCommerce industry, Monsoon brings a customer focused approach to all we do.
Years in e-commerce
Our software helps merchants effortlessly manage orders, inventory, and fulfillment, as well as sell more products to more customers, more often through online marketplaces.
Our Account Management team works with Monsoon users to boost sales and profitability by sharing hands-on business advice and industry best practices. We offer a team of experienced account managers who help you review strategies and identify opportunities for fine-tuning and improvement.
Since every business is unique, we tailor our consultations and optimization strategies to meet your individual goals. Our account managers are seasoned eCommerce professionals who provide valuable insight for online merchants that other solution providers simply can’t match.
Bringing a deep understanding of Monsoon product features, our Implementation Project Managers develop a custom plan for each of our new accounts.
Each plan is catered to your business, and gives you a solid foundation of training and technical knowledge before you receive your first order. When your implementation is complete, you’ll have all the tools you need to sell competitively.
Our team of customer support experts works directly with your team to assist in configuring, operating and troubleshooting the Monsoon Marketplace software. By listening and creating an atmosphere of partnership, security and trust we are a business partner in your success. We place valuable knowledge at the fingertips of our users.
Regular communications and online resources are essential services we provide to help customers solve problems and optimize the use of our software. Our customer support team members are dedicated to attaining a high standard for customer service with quick response times and an excellent customer satisfaction rating.
At Monsoon, we’re committed to helping our customers work smarter. From back-end data services to a robust software product, our Product and Development team delivers next-generation product and services to our growing network of merchants. We know our development solutions have a direct impact on customers’ success.
Our Product Management team listens to the customer and market demands to ensure the software delivered is both dependable and innovative. We produce best-in-class software for the eCommerce marketplace with a team that finds creative solutions to complex development problems.